FAQ

Yes, all YOUHA pumps are a closed-system. This means breast milk won't come in contact with the motor unit, ensuring it stays clean and hygienic.

Choosing the correct size of breast shield is essential for efficient milk expression and comfortable pumping. Using an incorrect size can reduce milk flow, lead to inadequate breast emptying, and cause discomfort or nipple trauma. To determine the optimal breast shield size, measure your nipple size using our silicone nipple ruler. Regular measurements are important as nipple size can change during pregnancy and breastfeeding. It's also possible for nipple sizes to differ between breasts, so choose different shield sizes if necessary. While a 24mm breast shield is commonly used, it may not be suitable for everyone or technically work for you, but without a reference for what optimal pumping feels like, it is essential to measure your nipple size and selecting the right breast shield which can improve comfort, effective suction, make pumping more efficient and help prevent nipple damage. Take your nipple base measurement and add 1-3mm to find your recommended YOUHA breast shield or convertor size.

When using a YOUHA breast pump, it's important to understand the different modes available. YOUHA pumps typically have 3-5 modes, but you don't need to use all of them in one session. Choose 1-2 modes per session. Massage mode: This mode mimics a baby's initial rapid sucks, stimulating milk let-down and encouraging milk flow. It's preset for 2 minutes at the beginning of a session to initiate milk flow. You can switch to other modes when you feel ready to let-down. Expression mode: Once milk begins to flow, switch to this mode. It has a slower, deeper sucking pattern, similar to a baby's longer, slower sucks during breastfeeding. The recommended duration is around 15-20 minutes per session for effective breast emptying. Mixed mode: This mode combines the benefits of massage and expression modes, providing a more comfortable and effective pumping experience. In YOUHA pumps, you can add cycles of massage mode between each expression cycle. Some individuals find that using massage mode followed by expression mode is sufficient for their needs. Personal mode and other programming modes: These modes offer different rhythmic sucking patterns to stimulate let-down reflex and initiate milk flow. Remember, everyone's pumping experience can vary. The optimal mode and duration depend on factors like milk supply, comfort level, and individual preference. Experiment with different settings and durations to find what works best for you.

If you're finding that our breast pump doesn't have the same suction strength as your previous one, don't worry! It's completely normal to feel this way when you're first starting out with a new pump. It takes a bit of time to get used to a new pump and discover the settings and modes that work best for you. Right now, you're still in the learning process, and that's why your old pump feels more comfortable. The good news is that the YOUHA electric breast pump is designed to provide excellent power and performance. With a little more practice and experience, you'll be able to make the most of its capabilities, just like you did with your trusty old pump. So, please don't get discouraged. Give yourself some time to adjust and experiment with different settings. Before you know it, using this new pump will feel just as natural and effective as your previous one. Keep at it, and you'll soon find your rhythm!

If you're experiencing a lack of suction or weaker suction than before while using the same YOUHA breast pump, there are a few possible causes to consider. 1. Membrane and Valve: Over time, the membrane and valve in the breast pump can wear out and become less effective. It's important to regularly inspect these components and replace them if they're worn or damaged. This can help maintain optimal pumping performance. 2. Motor Issues: The motor of the breast pump may be experiencing problems, which can result in reduced suction strength. If you suspect an issue with the motor, you should contact us to inquire about repairs or replacements. 3. Breast Shield Size: The size of your nipples can change during the breastfeeding journey, so it's essential to measure your nipple size from time to time. Using a breast shield that fits correctly is crucial for maintaining suction strength. If your breast shield is too small or too large, it may affect the suction. Try using a correctly fitting breast shield to see if it improves the suction. In case you've checked the above factors and are still experiencing issues with suction, it's advisable to reach out to us for further assistance.

The ONE breast shields come in several different sizes and convertors in order to accommodate most nipple sizes. As many mamas-to-be are unsure of their exact size, The ONE Breast Pump comes with three breast shield sizes* in the box, and with further options which are sold separately too. To measure: Stimulate your nipple so that it stands up and measure the width (diameter) of the nipple base (don't include the areola). Nipple sizes up to: 14mm Breast shield size: 18mm How to purchase: Purchase The ONE Breast Pump plus size 18 convertor (sold separately) Nipple sizes up to: 17mm Breast shield size: 21mm How to purchase: Purchase The ONE Breast Pump only. Everything you need comes in the box. Nipple sizes up to: 20mm Breast shield size: 24mm How to purchase: Purchase The ONE Breast Pump only. Everything you need comes in the box. Nipple sizes up to: 23mm Breast shield size: 27mm How to purchase: Purchase The ONE Breast Pump only. Everything you need comes in the box. Nipple sizes up to: 26mm Breast shield size: 30mm How to purchase: Purchase The ONE Breast Pump plus choose size 30 breast shield (sold separately) Nipple sizes up to: 32mm Breast shield size: 36mm How to purchase: Purchase The ONE Breast Pump plus choose size 36 breast shield (sold separately) If you are currently pregnant consider sizing up a few millimetres as nipple size can get slightly larger following childbirth. Finding the best fit breast shield is important for both your comfort and effectiveness of the breast pump. Once your are expressing, if you have any discomfort or concerns about your size we recommend talking to a Lactation Consultant.

Definitely, The ONE breast pump comes with multiple size breast shields/convertors and additional sizes are available separately.

The ONE Double Electric Breast Pump gives you control and comfort with the ability to select multiple modes and intensity levels on your rechargeable, portable motor unit, which is connected via silicone tubing to your choice of either bottles, milk bags or in-bra cups to express into.

When talking about breast pumps, the term ‘hospital-grade’ is often used but isn’t officially defined, certified or regulated. ‘Hospital-grade breast pump’ commonly refers to a breast pump with extraordinary strength, durability and efficiency in addition to being exceptionally hygienic by including a closed-system. The ONE is a closed-system breast pump with a pumping power of up to 360mmHg – on par with leading, plug-in hospital-grade pumps. The ONE's durable motor is built to last a minimum of 1,000 hours. It's also an extremely efficient breast pump due to its fully adjustable modes to massage, express and deep express.

Go for it! The ONE is designed with your mobility in mind-doing housework, chasing toddlers, travelling in a car or plane, moving around the office, at celebrations. The portable pump goes with you, its powerful motor unit weighs just 280gm and is about the size of a punnet of strawberries. Our insulated cooler bag (included with The ONE packs) and pumping bag will keep your milk safe for transporting back home!

Yes, The ONE breast pump (with or without Express Cups) can be used for either single or double sided expressing - its variable pumping strength settings allow you to maintain the same level of suction whether pumping single or double-sided.

You certainly can pump on one side and breastfeed on the other, allowing you to consolidate your overall feeding/expressing time.

The ONE pump is very quiet. Sitting at an average of 43db, it is equivalent to the noise level of a library. The only sound the pump makes is generated by the motor unit and the movement of the membrane, which is barely noticeable when listening to music, television, or conversation.

Yes! If baby brain strikes and you realise you've forgotten to charge The ONE but you're all set to pump, you can simply plug it in and use when it is charging.

Approximately 15 minutes per session. The ONE breast pump has a backlit touchscreen that displays a stopwatch to conveniently track the length of your pumping session. A safety setting will stop the pump at the maximum recommended session time of 30 minutes in case you nod off mid-session.

Yes! Most mamas find The ONE breast pump to be very comfortable to express with - the electric pump has a stimulation mode to get your milk flowing and then gives you ultimate control over suction strength to ensure you stay comfortable. The ONE express cups allow for discreet in-bra pumping and greater freedom of movement. The ONE breast shields come in several sizes and convertors are available to accommodate natural fluctuations in nipple size throughout your time breastfeeding.

For ease of storage, and minimal cleaning, The ONE does have an option for you to pump straight into our breastmilk storage bags for direct pumping, freezing, heating & feeding OR your own breastmilk bags via our breast milk storage bag adaptor clips.

Wash the silicone and plastic parts of the pump or express cups in warm soapy water and rinse before sterilising. Allow to dry completely before reassembly. The motor unit should only be wiped clean with a damp cloth.

Absolutely. We keep stock of all parts to ensure you can replace any lost or worn parts, and recommend that you replace any worn or damaged parts immediately. We can also provide guidelines for the turnover of individual replacement parts to ensure the optimum performance of your pump and express cups.

Yes you can. If yours don't fit right, we have adaptors for pumping directly into narrow-neck bottles. The ONE Pump pack comes complete with a set of 2 Youha PPSU bottles –made from FDA compliant food-contact grade. It is hard wearing, intended for higher use and high temperautre resistance. PPSU is naturally ambercoloured and contains no artificial pigments. Youha PPSU is free of BPA and Phthalates.

Yes! YOUHA PPSU bottles can be sterilised by steam, microwave and UV sterilisation. To be safe, around15 minutes waiting between sterilisation cycles are recommended. As our PPSU bottles are able to withstand -20’C up to 180’C in temperature.

We offer a 12-month warranty from the date of purchase on product faults.

Currently you can find YOUHA products here online and click "Where to Buy" in here online to find authorised resellers in Hong Kong.

Don't worry! It's important to remember that when it comes to suction strength, bigger isn't always better. In fact, excessive suction can actually harm your breast tissue and ducts. The good news is that the suction range of Embody is designed to be safe and should provide adequate pumping power. Now, let's talk about the design of our breast pump. Traditional pumps typically use hard shields or silicone inserts on hard shields, which can make the suction feel stronger due to their rigid surface. However, our soft silicone breast shield is specifically designed with your comfort in mind. It aims to reduce any potential pain or discomfort during pumping. While it may feel less strong compared to traditional pumps, the actual suction force is similar during pumping. The difference lies in the fact that the soft breast shield lacks the rigid support, which can make it feel weaker. So, rest assured that even though it may feel different, the suction force of our breast pump is still effective and suitable for your pumping needs. The priority is your comfort and safety while maintaining a reliable pumping experience.

You can actually use any nursing bra that you normally wear for pumping. However, it's important to focus on achieving a proper fit and making sure the bra is adjustable, as these factors greatly contribute to successful pumping. Our maternity bra exactly perfectly fits for our wearable breast pump and express cups. When it comes to fit, it's best to avoid an overly tight bra. Instead, aim for a comfortable fit that doesn't compress your breasts. The cups should provide gentle support without any constriction, as this can hinder the pumping process. To achieve the right fit, you can utilize the back strap and bra strap extenders to customize the bra to your liking. Another tip is to raise the shoulder straps slightly upwards. This helps prevent the underside breast tissue from being restricted, which can make pumping more challenging. By keeping the straps elevated, you can counteract the downward pull that occurs as the milk bottles gradually fill during pumping. This becomes particularly important as the milk volume increases. Remember, the key is to prioritize your comfort and ensure that the bra supports your pumping needs effectively. So find a nursing bra that fits well, provides adequate support, and allows for adjustments as needed. Happy pumping!

The ONE Express Cups are compatible with many pump brands and all Youha pumps. If your pump isn't listed below, please contact us to confirm compatibility. Medela - Lactina, Symphony, Pump in Style Advance, Sonata, Freestyle Flex, Freestyle, Swing Maxi Flex, Swing Maxi, Swing Spectra - S1, S2, M1, 9+, 9S Avent - Double Electric Breast Pump Cimilre - F1, S3, S5 Unimom - Forte

The cups can each hold up to 8oz / 240ml of your liquid gold.

You won't need a pumping bra, but maternity bras (such as The ONE Maternity Bra) work best when using THE INs Wearable Breastpump / The ONE Express Cups as the fabrics tend to be soft shell and the straps extend at the front to allow a little extra room for the cups.

THE INs Wearable Breastpump / The ONE Express Cups come in two size options 24 and 28. Each size comes with an extra convertor in the box offering the ability to size down if needed. To measure: Stimulate your nipple so that it stands up and measure the width (diameter) of the nipple base (don't include the areola). Nipple sizes up to: 14mm Breast shield size: 18mm How to purchase: Select size 24, plus size 18 convertor (sold separately) Nipple sizes up to: 16mm Breast shield size: 20mm How to purchase: Select size 24, plus size 20 convertor (sold separately) Nipple sizes up to: 18mm Breast shield size: 22mm How to purchase: Select size 24, and use with size 22 convertor (comes in the box) Nipple sizes up to: 20mm Breast shield size: 24mm How to purchase: Select size 24 (use without convertor) Nipple sizes up to: 22mm Breast shield size: 26mm How to purchase: Select size 28, and use with size 26 convertor (comes in the box) Nipple sizes up to: 24mm Breast shield size: 28mm How to purchase: Select size 28 (use without convertor) If you are currently pregnant consider sizing up a few millimetres as nipple size can get slightly larger following childbirth. Finding the best fit breast shield is important for both your comfort and effectiveness of the breast pump. Once you’re are pumping, if you have any discomfort or concerns about your size we recommend talking to a Lactation Consultant.